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How to cancel Universal Orlando Annual Pass

Send an email with the following information:

Name: Address: (street, city, state & zip code) Contract ID: (found on your original agreement) Pin #

Dear FlexPay Department,

I would like to update the status to the contract above as listed in the options below. I acknowledge that the initial 12 months on the contract have been (or will be) fulfilled and understand that if I choose to become an Annual Passholder on FlexPay again, I will be subject to the down payment and full 12-month term of a new contract.

Status update selections: (Mark one) I will complete the first 12-month term of my contract and do not wish to renew my pass at the end of this initial 12-month term.

I have completed the first 12-month term of my contract and am currently on a month-to-month basis. I would like to close my account. Additional information: Are you cancelling all passes on this contract? (Yes/No) If you selected no, please provide the names for the passes you wish to cancel below.

To cancel over the phone, call: 1-888-5-FLEXPAY
Email cancelflexpay@universalorlando.com and ask them to cancel your account.

Universal Orlando Resort, commonly known as Universal Orlando or simply “Universal,” formerly Universal Studios Escape, is an American theme park and entertainment resort complex based in Orlando, Florida. Annual and seasonal passes allow access hroughout the year.

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