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How to cancel Playstation Plus

Cancelling your subscription

When purchasing a subscription through PlayStation® you will be asked to enter your credit card information. This includes subscriptions for PlayStation®Plus, PlayStation™Now, PlayStation™Vue and PlayStation™Music. During this process, the auto-renewal option will default to ON. Subscriptions will automatically renew unless otherwise cancelled.

Auto-Renewal for Subscription Services Bought on the PlayStation™Network Will Turn On When:

  • Signing up for subscription trial.
  • Purchasing or re-purchasing a subscription from the PlayStation™Store.
  • Redeeming a voucher code for a subscription.

The following includes instructions on how to cancel through the various PlayStation® subscriptions.

Cancelling Auto-Renewal From your PlayStation®4:

  1. Start by logging in to the account on the PlayStation™Network (PSN) with which you purchased the subscription.
  2. Then, navigate to “Settings” > “Account Management” > “Account Information” > “PlayStation Subscriptions.”
  3. Find the subscription you want to cancel, and select Turn Off Auto-Renewal.

Cancelling Auto-Renewal from a PC:

  1. Begin by visiting the PlayStation Subscriptions page.
  2. Log into the PSN with which you purchased the subscription.
  3. Then, click the drop-down next to your Online ID and select “Subscriptions Management”.
  4. To complete the cancellation select “Turn Off Auto Renew.”

Cancelling Auto Renewal From PlayStation®3:

  1. On the XrossMediaBar (XMB™), find “PlayStation™Network”, and press the X button.
  2. Then navigate through “Account Management” > “Transaction Management” > “Services List.”
  3. Select the service you wish to cancel, and press the X button.
  4. Highlight the item marked “Subscription”, and press the X button.
  5. The “Cancel Automatic Renewal” button will be highlighted at the bottom of the screen. To cancel the subscription renewal press the X button.

Cancel Your PS Vue Subscription on the PlayStation™Vue Website: Use this option if you watch PS Vue from a set-top box, like Roku®, Amazon Fire, Apple TV®, or from the PS Vue app.

  1. Start by visiting https://psvue.com/subscription.
  2. Then sign in to your PlayStation™Network.
  3. Find your Vue subscription on the Subscription Summary page and click the “Cancel Subscription” button.
  4. At the Cancel your subscription verification screen click “Yes.”
  5. To complete the cancellation, finish the Cancellation Survey and click “Cancel Subscription.”

Cancel Your PS Vue Subscription on PS4™ System:

  1. Go to the PS4™ home screen, and navigate through “Settings” > “Account Management” >”Account Information.”
  2. Then select “PlayStation Subscriptions” > “PlayStation Vue” > “Turn Off Auto-Renew.”

Cancel Your PS Vue Subscription on PS3™ System:

  1. On the PS3™ XMB menu, navigate through “PlayStation Network” > “Account Management” > “Transaction Management.”
  2. Then select “Services List” > “PlayStation Vue” > “Access (Subscription)” > “Cancel Automatic Renewal.”

If you cannot locate your PlayStation™Music subscription, the billing may occur through Spotify.

To cancel over the phone, call: 1-800-345-7669

PS Plus is a paid subscription service from PlayStation which gives members two PS4 games to download every month, as well as access to online multiplayer gaming, exclusive discounts from PlayStation Store, 100GB of cloud storage for game saves and bonus content.

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