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How to cancel Ancestry


Cancelling your subscription

To cancel your Ancestry.com subscription:

  1. Log in to your Ancestry account.
  2. Click your username and select Your Account.
  3. Click the Cancel subscription link.
  4. Confirm your account by entering your password, then click Continue.
  5. Inform Ancestry the reason you’re canceling.
  6. Click Continue and your subscription is officially deactivated.
To cancel over the phone, call: 1-800-615-6560

Ancestry is the largest provider of family history and personal DNA testing, harnessing the information found in family trees, historical records, genetics and health history to help people gain a new level of understanding about their lives.

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Unknown or unwanted subscriptions can cost an
average of $512 per year.